Refund policy
We are in the business of making clothes that fit shorties! Pretty simple, right? If you ordered the wrong size or aren’t happy with your purchase, please follow the instructions below to exchange or return your order.
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Your exchange/return request must be submitted within 30 days of the purchase date.
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All original packaging, including all tags, must be included with the return.
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All items must be returned unworn, unwashed, undamaged, and unaltered. We may request photo submission of the items to validate their condition prior to accepting the return.
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For hygienic reasons, please wear underwear when trying on the items.
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Return shipping is a flat fee of $10.
The following exceptions to the above policy apply:
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Final sale items are not refundable and cannot be transferred to another order.
We reserve the right to refuse a return that does not meet the above criteria.
We reserve the right to decline online returns or exchanges at our pop-ups, and pop-up purchases cannot be returned online. Our company assumes no liability for any products that were not originally purchased from The Short Cut.
If we do not receive the return, we cannot process a refund or exchange unless you can provide proof of shipment and receipt through the label's tracking numbers. In cases where we have not received a returned order, if tracking information does not show the item as sent, we will ask that you file a claim with the carrier for a lost package before we can process a refund or exchange.
Click here to get started on an exchange or return.
Timing
Once we have received your return, please allow ~15 business days for a refund or store credit to be issued. If it has been longer than 15 business days, please contact us.
Refunds
All refunds will be processed back to the original form of payment. If you return an item that was bought entirely or partially with a gift card, the amount paid with the gift card will be credited to a new gift card or store credit. We cannot issue cash refunds for purchases made using a gift card. Shipping fees are not available for refund.
Free Shipping
We offer free standard shipping within the continental U.S. for orders of $150+. Please note that orders do not ship on Saturdays, Sundays, or major US holidays. All shipping charges are nonrefundable.
Order Changes & Cancellations
Our orders are packaged and shipped out quickly after they are placed to ensure that your clothing arrives as soon as possible. Because of this, any changes to your order (including address changes, product changes, or cancellations) must be requested as soon as possible after your order has been placed. We'll do our best to accommodate your request, but we cannot guarantee acceptance of changes after your order has been placed.
Need to make a change to your order? Send us an email.
Damaged or Defective Products
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Repeated Returns
Please note, we monitor the number of returns made by customers. Frequent returns may be in breach of our terms and conditions. At our discretion, repeated returns will be flagged and may lead to additional shipping charges, restocking fees, or future orders being refused.
Final Sale
Any items purchased as “final sale” may not be returned or exchanged.